Robust Mail Parser
Parser reads email messages and automaticly converts to tickets.
Supports POP3, POP3 SSL, IMAP, IMAP SSL / TLS protocols,
Inbound emails are assigned automaticly to related departments such as sales emails to sales department,
Email detection for a new or reply email,
Logging parser operation and
Easy To Use HelpDesk
All Panels (admin, staff or end user) are designed to user-friendly.
Staff Panel using "Office Ribbon Bar" style.
You can change easily; Any settings in admin panel,
Reply ticket via staff panel,
Create ticket via end user panel.
Everything is easy and simple...
Advanced Ticket Search
You can filter any column for each ticket list.
In each column the filtering is varying according to the data type.
Powerful End User Panel
Your customer can create, view or reply ticket,
Can also change priority or status of ticket.
View knowledgebase articles and news.
Able to download any your uploaded files.
Panel support multilanguage feature and
Easy To Configurate
AdvTicket your hosted helpdesk solution, no need for any installation or installation settings. You can easily define basic definitions in Admin Panel within short time...
Our solution is designed for scalability, You can use our staff panel with a single user or 100 user or 1000 user. Performance important for us...
We provide multi-language support in three panels.
This now supports English, Deutsch, Español, Türkçe languages and growing..
You can easily add new language and phrases.
Latest Technology (Ajax Based Panels)
We continuously follow the latest technology, All the panels are working with Web 2.0 (Ajax) technology infrastructure.
Filtering is extremely important feature. You can filter any column for each ticket list...
Our quality principle, when you use a software all features should work correctly and efficiently.
We are ready to go on a journey with you...
Faster ticket operation,
Faster ticket search,
Faster page load,
Faster ticket view...
Only 5 minutes for configuration
User Friendly Staff Panel